Exactly What to Say: The Magic Words for Influence and Impact
| Author: Phil M. Jones, 2017
What’s It All About?
Do you always use the right words? I thought I did... until a recent podcast with a public speaking coach quickly showed me I was wrong! She pointed out where I was falling back on unclear and confusing words. It got me thinking about how many miscommunications and missed opportunities in the workplace come from leaders choosing the wrong words with speaking with others. In Exactly What to Say, Phil Jones supplies tips for finding the “magic words” to help industry leaders improve their communications, strengthen their relationships, and find productive solutions through great dialogue.
“Magic words are sets of words that talk straight to the subconscious brain. The subconscious brain is a powerful tool in decision-making because it is preprogrammed through our conditioning to make decisions without overanalyzing them.”
“This might not be for you, but...”
“How open-minded are you?”
“How would you feel if...?”
These are just a few examples of the twenty-three phrases Phil Jones introduces in his book. By incorporating phrases like these into their workplace conversation, manufacturing leaders can guide their team members into meaningful, productive dialogue. In many cases, using “magic” phrases like these might even help leaders grow their own mindsets or find creative and unexpected solutions, as they might lead them into engaging dialogue with people with new, unique perspectives.
When you’re dealing with everyday issues on the manufacturing floors, it’s easy to lose sight of the importance of every little word choice! But as Exactly What To Say shows, even minor changes can make a big difference. To learn more ways to improve your speaking, check out this podcast with public speaking expert Patricia Fripp.
Reviewed by: Trevor Blondeel, August 3, 2022
At Operations Kickstart, Trevor Blondeel works with manufacturers to connect the top to the shop floor. If you’re ready to improve your own organization, contact Trevor to learn how Operations Kickstart can help you build stronger leaders and develop a dynamic, high-performing workplace.